After Sales

Integrated and multidisciplinary after-sales and technical assistance

Telstar Customer Services Team: a committed and innovative team for whom finding the most suitable solution for each case is a stimulating professional challenge. We offer a comprehensive global service proposal, prioritizing customer needs.

Through an integrated management model, we provide customers with a highly qualified single point of contact capable of offering personalized solutions. This approach, backed by a team of experts, ensures flexibility, availability, efficiency, and effective results with reduced response times. Our multidisciplinary team of over 150 specialists specializes in technologies such as vacuum, lyophilization, loading and unloading systems, containment isolation, sterilization, air filtration, conditioning systems, and instrumentation, with expertise in processes, maintenance and spare parts management.

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Maintanence: Preventive, Predictive & Smart Insights Platform

At Telstar, we offer specific Service Level Agreements (SLAs) focused on the optimization and management of the lifecycle of our equipment.

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Performance Services & Technical assistance

The international customer support network at Telstar is staffed with highly qualified specialists, ensuring swift and effective technical support to minimize costs and downtime resulting from breakdowns.

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Equipment upgrades & process optimization

Retrofits are initiated when maintenance costs soar, and equipment reliability diminishes. Common drivers for retrofits include updates to the operating system, SCADA and PLC software, IT architecture, cooling systems, mechanical components, or the scarcity of critical spare parts.

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Spare Parts

In today’s industrial environment, spare parts management is an essential task to ensure the safety and reliability of Telstar’s equipment. Given the current market situation, effective planning and stock forecasting are crucial for the optimal maintenance of equipment operations.

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Validation & Qualification

Ensuring the compliance and performance of critical equipment involves a meticulous qualification process. Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) verify construction, installation, and functionality.

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Technical & Operational Training

Explore Telstar’s Training on Services, a comprehensive program designed to enhance your understanding and utilization of our equipment and services. From tailored courses covering Operation and Maintenance to specialized training in Good Manufacturing Practice (GMP), our offerings are crafted to meet diverse client needs.

Technician using virtual touchscreen clicks text: CALIBRATION.

Calibration Lab & Services

Initial training sessions are conducted after the installation of the equipment. Through regular training, we ensure that our clients can extract maximum performance from their Telstar equipment and services.