This case study focuses on a biotech pharmaceutical company that implemented Insights; a smart maintenance platform based on condition-based maintenance (CBM) in their freeze-dryers for sterile production. By leveraging real-time data capture, processing, and visualization, the platform enabled the customer to optimize maintenance operations, improve asset reliability, and reduce costs. The case study highlights successful outcomes, including identifying and resolving equipment deviations, preventing batch loss through condition monitoring, and ensuring proper sterilization processes. The Insights platform’s data-driven approach resulted in enhanced operational efficiency, increased equipment availability, and improved safety, empowering the customer to make informed decisions for preventive and predictive maintenance.