A remotely assisted service in less than six hours by Service Specialist Engineers
A new Remote Assistance Service in the field of Customer Service assistance has been launched by Telstar. Under the name of Remote Assistance Support/Time Pack, the new service is conceived to complete all the technical assistance range of options, to be carried out in any of the following modalities by our Service Specialist Engineers:
- Telephone assistance
- Assistance by email
- Assistance through remote connection to equipment
Customers can choose the most appropriate plan based on their needs. By the use of the Remote Support/Time Pack, the technical assistance is given in any of the aforementioned modalities not only remotely but also rapidly in a maximum time of 6 hours. Economically competitive, this service offers an hourly price which is lower that the current rates.
This service is a new response of the company to the commitment to provide all customers with excellence. The assistance through remote connection to equipment modality requires the customer authorization prior the connection to ensure the security. In addition, the remote software connections will be determined according to the customer and Telstar requirements.
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