Telstar remote assistance service allows global customers to be in direct contact with a dedicated team of experts and engineers in real-time. The objective is always to ensure the reliability of Telstar equipment, by optimizing their operational potential.
Remote assistance allows our customers to choose a best action plan to resolve problems. This means, for example, that our experts intervene efficiently and only perform site visits when requested. Before attending a site visit our skilled engineers can prepare our interventions with our remote assistance and diagnostic tools.
To ensure security, the client must authorize the remote assistance service to connect up to the machines.